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Staff training and management
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Among the most difficult challenges facing industry participants is the problem of recruiting, developing and retaining trained operations staff to ensure both service performance and quality are maintained as the volume of business grows.
Operational processing of client requests (such as new account openings, contributions and distributions) can vary significantly based upon investment discipline, distribution relationship, and other factors. It takes an extended amount of time for new employees to learn the complexity of the manual handling these requests require in most back offices.
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