Business process and workflow analysis

 Peridrome's wealth management process analysis methodology offers a robust framework for analyzing current state operations in a wealth management back office, as well as for engineering enhancements to human and automated workflows.

 Our approach is based around a high-level state model that describes the lifecycle of the fulfillment of an account-specific request (initiated by the client, the advisor, or from within the operations unit). Analysis using the model enables firms to quickly identify hand-offs that are not clear, work that is being repeated unintentionally, and missing quality control steps.

 Enhancement of existing processes can then be planned from the perspective of the "forest," rather than that of the "trees." Top-level rules defining basic process flows are augmented by specific rules focusing on variations for request types, distribution relationship, and investment disclipline. Alert criteria are defined at each process step. Operational procedures become exception-driven. They're also  easier to maintain as the business takes on new dimensions, since only affected process steps need to be engineered, not entire flows.

For more information about Peridrome's management consulting services, please contact us.